What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Paypal and bank transfers. Paypal also accepts other credit cards depending on your location. If you need a different payment method please contact us.
How do I track my order?
We can track your order depending on your location. If it has been over 7 business days and you still have not received your order please contact us and we will try to locate your order.
How do I use points?
If you have points, you can enter it during the first step of the checkout process. Once you enter the code, click the "Apply Discount" button to receive your discount.
Can I reserve a shirt using my shopping cart?
Unfortunately, you can't. Placing a shirt in your cart does not mean that you will be able to buy it at a later date. If you have a shirt in your shopping bag and it sells out before you finish checking out, you will be notified in the checkout process and the shirt will be removed from you cart.
Can I make changes to my order after it has already been placed?
Once an order is submitted through our website, it is usually not possible to make changes to the order. We do our best to pull and ship orders as quickly as possible, which makes these types of changes very difficult. You can always contact us to request a change to your order, and we will see if we can catch it before it ships.
How do I cancel my order?
To cancel an order, please contact us to request the cancellation of your order. Please be sure to include the ORDER # in either the subject line or body of your email. If your order has already shipped we will be unable to cancel your order.
How does store credit work?
Store credit can be earned the following ways:
1. Upload a Photo - Send us a photo of yourself wearing one of our t-shirts you purchased on our site. For every qualifying photo you will get $1 store credit added to your account. Go here to upload a photo.2. Personal Affiliate URL - Refer people to our site by using your personal affiliate URL and get $2 store credit added to your account for every referral that results in a sale. You can find your personal URL here.
3. Win - Artists that win on of our design contests will receive $25 store credit.
To view your store credit make sure you are logged in and then go to your My Account page. To use your store credit, just enter the amount you want to use during the first step of the checkout process.
*Store credit cannot be transferred and are not redeemable for cash.
I own a retail store. How do I sell your products?
If you are interested in selling our products in your store, please contact us.
Can I change the information on my account?
Of course you can. To make changes to your account just log in to your account and then go to your "My Profile" page where you be able to make updates to your account information.
Can I come buy shirts directly from your warehouse?
Sure, just visit our retail store page for more information.
What are my shipping options?
Currently all packages are shipped through standard post.
How much will shipping cost me?
Shipping costs $2.50 per t-shirt for both international and domestic packages. Shipping is based on the destination, size and weight of the package.
How do I track my order?
We can track your order depending on your location. If it has been over 7 business days and you still have not received your order please contact us and we will try to locate your order.
Will there be customs fees applied to my international order?
Usually international orders do not have custom fees because the package values are small. However we cannot guarantee that your international order will not have additional fees applied to them by the receiving country's (your country's) customs agency. Unfortunately, we have nothing to do with these fees. To learn more about your country's customs fees and any other import duties/taxes, we recommend contacting your country's customs agency.
When will my order ship?
Orders usually ship within 2 business days.
How are your shirts printed?
All of our shirts are printed using state-of-the-art screen-printing processes and other apparel embellishment techniques.
What kind of shirts do you print on?
We custom make all of our t-shirts from the finest 100% combed ring spun cotton.
How do your shirts fit?
Our shirts tend to fit in between a basic fit tee and a slim fit. You can check out our size charts here.
How should I wash my t-shirts? Will they shrink a lot?
All of our shirts are 100% preshrunk cotton. Generally, cotton shrinks when it is washed. To minimize the amount of shrinkage wash your t-shirts in cold water and air dry. Typically you may experience shrinkage of 3-5 percent in both the length and width after wash with our 100% cotton tee.
If a particular design or size is sold out, will it ever be reprinted?
The best way to ensure you get the t-shirt you want is to get it before it sells out. If the t-shirt you want is already sold out you can always use the request to restock button located on the t-shirt main page.
What is your return policy?
If there is any problem with the quality of your t-shirt please contact us within 1 week of receiving your package and we will refund any non-washed, non-soiled t-shirts.
For other problems due to custom error, like ordering the wrong size, you can return the shirt if you pay to ship the shirt back to us and a $5.00 fee which covers our cost to restock the t-shirt and reship a new t-shirt to you. Please contact us first if you wish to return a t-shirt.
Who pays for return shipping?
If the return is due to a mistake on our part (ie. we shipped you the wrong shirt or the shirt has a defect), we will reimburse you for the return shipping costs as long as you use a standard shipping method. If you are returning a shirt because you are not happy with it or want to exchange it for a different shirt, then you are responsible for the shipping costs. Before you ship anything back to us, please contact us first. We can provide you with complete return instructions. Also, make sure you include your order # in the email.
How do your designs contests work?
Please visit our design contests page to see how our design contests work.
I just submitted a design but I don't see it in the vote section yet. Where is it?
All submissions must first go through an internal screening process before being accepted into our vote section, or rejected. Once your submission is either accepted or rejected, you will receive an email notification.
What is the best program to use to create and resize my artwork so I can submit it to your site?
There are many different programs that will work to accomplish this task. We like to use the Adobe Creative Suite, but it's really up to you.
How do winning artists get paid?
We pay our winning artist through PayPal. Your cash prize and store credit will be transferred to you on the day your winning design is announced on our site.
What is your privacy policy?
To view our privacy policy, click here.
What are your Terms of Use?
To view our Terms of Use, click here.
All Other Questions
Didn’t find the answer to your question? Feel free to contact us at support@baboshirts.com and we'll get back to you as soon as possible.
